Run
Reliable daily operations
We keep watch over the technology your team uses, handle routine maintenance and updates, respond when people need help, and coordinate with your other vendors.
01Where the day goes wrong
Most technology problems are really ownership problems.
Your team should not have to chase several vendors to solve one problem. ICT Solutions monitors and maintains covered systems, supports users, manages updates and backups, coordinates with your other vendors, and keeps priorities visible — through one accountable relationship.
- 01
Recurring computer, server, network, email, or cloud issues interrupt work.
- 02
Responsibility is unclear across vendors, internal staff, software providers, and security tools.
- 03
Updates get missed, infrastructure ages, backups drift, and system health is hard to see.
- 04
Security concerns exceed the in-house time and expertise available to address them.
- 05
Compliance pressure arrives without an assessment, a remediation plan, or staff training.
02What we take responsibility for
Run the operation. Protect what matters. Modernize on purpose.
Protect
Security and recovery by design
Cybersecurity is not a single product. We combine experienced people, defined processes, and carefully selected technologies to strengthen safeguards and improve visibility.
Modernize
Planned change, not disruption
Migrations, refreshes, and new sites need coordinated ownership. We plan the transition, configure the environment, validate it, and support your team through the change.
03Where we go deepest
Keep the schedule moving. Keep patient data protected.
A dental practice depends on vendors that have to work together: practice-management software, imaging and X-ray systems, internet, phones, cloud services, payment systems, and hardware. When they disagree, the schedule pays for it.
ICT Solutions supports front-desk, clinical, and administrative teams, coordinates with your dental software and imaging vendors, protects patient information across users, devices, networks, cloud systems, and backups, and turns risk findings into a prioritized plan for HIPAA and Texas HB 300 readiness.
Photography reserve · supply real practice photo
Art direction: a practice owner or office manager at a modern reception counter, calmly reviewing the day’s schedule on a monitor. Clean clinical setting, natural light. No procedures, no open mouths, no cyber clichés. Needs a signed release before publication.
04How an engagement works
We understand the operation before we recommend the technology.
-
01
Understand
We review how your organization actually works — people, locations, systems, vendors, obligations, and the problems that keep recurring.
-
02
Prioritize
We identify gaps, explain what they mean in business terms, and put corrective actions in an order that reflects risk and budget.
-
03
Manage
We monitor, maintain, patch, back up, support users, and coordinate with your other vendors under an agreed scope.
-
04
Improve
We report on what changed, revisit the roadmap, and keep priorities and next actions visible to whoever owns the decision.
Coverage, hours, response commitments, device and user limits, storage allowances, and exclusions are defined in the applicable service agreement.
05Who is accountable
When you reach out, a person answers — not a bot, and not an automated menu.
ICT Solutions is an Ann Arbor, Michigan managed technology and cybersecurity partner. You deal with people who know your environment, and one team stays responsible for the result — coordinating across users, infrastructure, cloud platforms, backup, security, and third-party vendors so your staff is not left refereeing between them.
We are direct about what a service covers and what it does not. We help improve security and compliance readiness and reduce risk; we do not certify compliance or guarantee that nothing will go wrong.
- Founder
- Nirav Desai
Founder & CEO - Phone
- (734) 772-9499
- Office
- 2517 Jackson Ave, Suite #02
Ann Arbor, Michigan 48103
06Start the conversation
Tell us what keeps breaking. We will tell you what we would own.
A first conversation covers your current environment, the problems that keep recurring, and where responsibility sits today. No obligation, and no scope is agreed until it is written down.
Or call (734) 772-9499 · Mon–Fri, business hours